Refund and Returns Policy

Thank you for shopping with us. We strive to provide you with high-quality products and exceptional customer service. In the event that you receive a defective or damaged item, we are here to assist you.

Cancellation

You can cancel your order within 12 hours of placing it. To cancel, contact us via email with your order information and the reason. We can’t cancel orders once they’re shipped.

7-Day Return Policy (if applicable)

We offer a 7-day return policy from the delivery date. The item must be unused, in its original condition, and packaging. Customers are responsible for the return shipping fee. Contact Customer Support to initiate a return.

Defective or Damaged Items

We accept returns for defective or damaged items upon arrival only. Contact Customer Support within 2 hours of receiving the item. Provide your order details and a description or photos of the defect or damage. After review, we’ll provide a return authorization if eligible.

Return Process

1. Contact Customer Support: Within 2 hours of receiving the item, email support@brandybucket.com with your order details and photos of the defect or damage.
2. Return Authorization: If eligible, we’ll provide a return authorization and instructions.
3. Packaging: Securely package the item in its original or suitable packaging.
4. Return Shipping: Customers are responsible for the return shipping fee. Ship the item back to us using a reputable service with tracking and insurance.
5. Inspection and Refund/Exchange: Once we receive the item, we’ll inspect it. If eligible, we’ll process a refund or exchange to the original payment method.

Important Notes

• Returns are only accepted for defective or damaged items upon arrival.
• Items must be returned in their original condition with all packaging, tags, and labels.
• We reserve the right to refuse a return if the item is tampered with, misused, or damaged due to negligence.
• Sale items cannot be returned or exchanged.
• This policy applies only to defective or damaged items upon arrival.

If you have any questions, contact Customer Support at support@brandybucket.com.